Shipping policy

Effective Date: October 6, 2026

Thank you for shopping with Rawdenimax. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are generally processed within 1–3 business days after successful payment and order verification.

Business days generally exclude weekends and public holidays.

During holidays, periods of high order volume, or other exceptional circumstances, processing may take longer than usual.

Shipping Transit Time

After your order has been processed and shipped, the estimated shipping transit time is:

6–9 business days

Transit time begins after your order has been processed and handed over to the shipping carrier.

Estimated Total Delivery Time

Our estimated total delivery time is:

7–12 business days

This consists of:

• Processing Time: 1–3 business days

• Shipping Transit Time: 6–9 business days

• Estimated Total Delivery Time: 7–12 business days

Delivery times are estimates and are not guaranteed delivery dates.

Shipping Destinations

Available shipping destinations are determined by the shipping options available during checkout.

Please enter your complete delivery address during checkout to confirm whether shipping is available to your location.

Shipping Costs

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Please review the shipping method, shipping cost, and total order amount before submitting your order.

Order Confirmation

After successfully placing an order, you should receive an order confirmation containing information about your purchase.

Please review your order and shipping information carefully. If you notice an error, contact us as soon as possible at info@rawdenimax.shop.

Shipping Confirmation and Tracking

Once your order has been shipped, tracking information may be provided by email or through the order information associated with your purchase when tracking is available.

Please allow time for the shipping carrier to update tracking information after your order has been dispatched.

Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please make sure your address includes all applicable information, such as:

• Recipient's full name

• Street address

• Apartment, suite, or unit number

• City

• County, state, or region where applicable

• Postal or ZIP code

• Country

• Valid contact information

If you notice an incorrect shipping address after placing an order, contact us immediately. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Delivery Delays

Although we aim to have orders delivered within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including:

• Shipping carrier disruptions

• Severe weather

• Public holidays

• High shipping volumes

• Customs or import procedures

• Transportation disruptions

• Incorrect or incomplete delivery information

If your order appears to be significantly delayed, please contact us with your order number so we can review the available tracking information.

Lost or Missing Packages

If your tracking information has not updated for an extended period or you believe your package may have been lost in transit, please contact us at info@rawdenimax.shop.

We will review the available shipping information and, where appropriate, work with the shipping carrier to investigate the shipment.

Packages Marked as Delivered

If tracking indicates that your package has been delivered but you cannot locate it, please check:

• Around the delivery location

• With household members

• With neighbors who may have accepted the package

• With the shipping carrier using the tracking information provided

If you are still unable to locate your package, contact us so we can review the available delivery information.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as reasonably possible.

Please provide your order number and relevant photographs of the item and packaging so we can review the issue and provide an appropriate resolution.

Multiple Shipments

In some circumstances, items from the same order may be shipped separately. If this occurs, you may receive multiple packages or tracking numbers.

International Shipping

Where international shipping is available, customs duties, import taxes, VAT, or other charges may apply depending on the destination.

Unless otherwise stated during checkout or required by applicable law, these charges may be the customer's responsibility and are determined by the applicable customs or tax authorities.

Returns and Refunds

Returns and refunds are subject to our Return and Refund Policy.

Please contact us before returning an item so we can provide the appropriate return instructions.

Consumer Rights

Nothing in this Shipping Policy is intended to exclude or restrict any rights available to customers under applicable consumer protection laws.

Contact Us

If you have questions about shipping, delivery, or tracking, please contact us:

Rawdenimax
3 ROYSTON CLOSE
HOUNSLOW
United Kingdom

Phone: +44 7742603044
Email: info@rawdenimax.shop